Sliema, Malta

Fortina Spa Resort 5 star ,Sliema

Dear Mercury Direct, This is just a 'thank you' for the super time my sister and I had at the Fortina Spa in November. The organisation of our trip ran really smoothly. We thought the rep was excellent - very helpful. We loved the hotel and the speciality restaurants were wonderful. We shall definitely come again - with husbands! Although it is some weeks ago I couldn't let the time pass without you getting a positive letter. Oh, and the transport worked very well too. So, keep us posted...
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Dear Mercury Direct, This is just a 'thank you' for the super time my sister and I had at the Fortina Spa in November. The organisation of our trip ran really smoothly. We thought the rep was excellent - very helpful. We loved the hotel and the speciality restaurants were wonderful. We shall definitely come again - with husbands! Although it is some weeks ago I couldn't let the time pass without you getting a positive letter. Oh, and the transport worked very well too. So, keep us posted with any other offers, we might make it in the spring! Your Sincerely

Imperial Hotel ,Sliema

I would like to thank your staff in Sliema ( Malta ) for their prompt and curtious help. Please could you please pass on this to your rep Jonothan who took care of us. The Imperial Hotel was very very good. If in the future we return to Malta we would be only to happy to revisit it. Once again many thanks to your staff.

Plaza Hotels ,Sliema

I just want to pass on my congratulations on a terrific package. Im over here visiting from Australia and your ad tempted me. I found your service to be brilliant. Everything went according to timetable and our hotel was better then we expected. I just love Malta and would spend more time there another time. All in all, I would not hesitate to recommend your group to friends. Well done!

Preluna Hotel and Spa ,Sliema

Dear Sir/Madam Just a few lines to let you know how delighted we were with our recent holiday to Malta. There were five of us in our group and after our first visit to Malta last year, we enjoyed it so much, we just had to return. Although our hotel (Bayview) was clean and friendly, we wanted a hotel with more facilities. We chose the Preluna, and were so glad that we did. It is a superb hotel. Right from making enquiries with your office, to booking, to the reps in resort to back home, every...
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Dear Sir/Madam Just a few lines to let you know how delighted we were with our recent holiday to Malta. There were five of us in our group and after our first visit to Malta last year, we enjoyed it so much, we just had to return. Although our hotel (Bayview) was clean and friendly, we wanted a hotel with more facilities. We chose the Preluna, and were so glad that we did. It is a superb hotel. Right from making enquiries with your office, to booking, to the reps in resort to back home, every thing was excellent. We look forward to booking with you again in the near future. Yours faithfully

Waterfront Hotel ,Sliema

The service we received from Jonathan (Mercury Direct rep) plus Simone (tour guide) were very good indeed and contributed to the perfect holiday.

Windsor Hotel ,Sliema

Dear Mercury Direct, I would just like to say what a great holiday I just had my first time in Malta. Stayed at the Windsor Hotel, Windsor Terrace, Sliema. Lovely and clean soft towels, always hot water, friendly staff, and very good food and great selection. The restaurant manager Ray, so Kind and helpful, Sam the chef did a good spread. I will certainly be returning. Good value. And Air Malta very good. A happy customer. Also Sue your Rep most friendly and helpful.

Fortina Hotel ,Sliema

We should like to thank both Mercury Direct and Hotel Fortina for an enjoyable holiday and for the comfortable room upgrade which was much appreciated. We hope to have another holiday with you next year!

Fortina Hotel ,Sliema

May I say that i found your attitude and that of your MD most refreshing. As I said in my letter to you i am not a person who routinely makes a complaint simply to endeavor to obtain some sort of discount or refund, so to have you consider my observations and react in the way that you have speaks volumes for the way in which Mercury regards it customers. I received your cheque by the same post and would like to thank you for your prompt and assiduous attention to both matters that has...
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May I say that i found your attitude and that of your MD most refreshing. As I said in my letter to you i am not a person who routinely makes a complaint simply to endeavor to obtain some sort of discount or refund, so to have you consider my observations and react in the way that you have speaks volumes for the way in which Mercury regards it customers. I received your cheque by the same post and would like to thank you for your prompt and assiduous attention to both matters that has brought everything to a very satisfactory conclusion. My wife and i are looking forward to Visitng the 5* Fortina Spa next year towards the end of May/beginning of June and will without hesitation choose Mercury as our holiday provider.

Fortina Hotel ,Sliema

My husband and I and two friends have just returned from one of your holidays in Malta we stayed at the Hotel Fortina in Sliema, and was an excellent trip all round. We were very happy there. We were there from the 18th March for 10 days. All the staff was lovely, friendly and helpful. We flew with easy jet and we were all pleasantly surprised with the leg room on the flight and were generally impressed all round. The staff was first class and would fly with them again. Thank you.

Fortina Hotel ,Sliema

With reference to our cancelled holiday I would like to say thank you for our cheque which was recieved by us today. I would also like to thank you for the fast way you managed to sort the refund out and the inpeccable way your staff and yourself have conducted your business. (It's a pity most of the other businesses can't be as good as you.) We will definately be using you again for a holiday in Malta later on and possibly further afield as well. I will be highly recommending you to all...
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With reference to our cancelled holiday I would like to say thank you for our cheque which was recieved by us today. I would also like to thank you for the fast way you managed to sort the refund out and the inpeccable way your staff and yourself have conducted your business. (It's a pity most of the other businesses can't be as good as you.) We will definately be using you again for a holiday in Malta later on and possibly further afield as well. I will be highly recommending you to all we know. Once again a big thanks for all your help.

Fortina Hotel ,Sliema

My purpose in writing to you is to thank you most warmly for the excellent arrangements you made to transport my wife and me to the hotel.My wife and I were delighted with our stay at the Fortina. We were in room 507 which gave us a view across Tigne waterfront towards Valletta. It has to be one of the best views in the world. The restuarants to which we had access with our ' Dine around ' oprtion were excellent and the buffet in La Valletta downstairs never ceases to amaze. Mean while we...
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My purpose in writing to you is to thank you most warmly for the excellent arrangements you made to transport my wife and me to the hotel.My wife and I were delighted with our stay at the Fortina. We were in room 507 which gave us a view across Tigne waterfront towards Valletta. It has to be one of the best views in the world. The restuarants to which we had access with our ' Dine around ' oprtion were excellent and the buffet in La Valletta downstairs never ceases to amaze. Mean while we send our best wishes to you all. We shall be back next year!

Fortina Hotel ,Sliema

We have just returned from the fortina hotel sliema malta. We were given an excellant room overlooking the gardens(although we payed €100 extra for a sea veiw,reception said that there were non available). Nevertheless we did not want to spoil our holiday argueing over this.The hotel was magnificent with every amenity possible/close to shops and services. The room was attended every day and the food left nothing to be desired. Thank you for arranging this for us and to the rep in the resort who...
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We have just returned from the fortina hotel sliema malta. We were given an excellant room overlooking the gardens(although we payed €100 extra for a sea veiw,reception said that there were non available). Nevertheless we did not want to spoil our holiday argueing over this.The hotel was magnificent with every amenity possible/close to shops and services. The room was attended every day and the food left nothing to be desired. Thank you for arranging this for us and to the rep in the resort who was there every day and when not a contact number was available. We shall certainly be using your company again.

Fortina Hotel ,Sliema

Thanks for the best holiday ever! Thanks to Jonathan & Rose for making it extra special. Thanks to all the staff at hotel, great room. food, service. Fortina Hotel-Malta 27th November-18th December 2010. Please email when I can book for same time 2011.

Fortina Hotel ,Sliema

Thank you for ensuring a truly wonderful holiday at the Hotel Fortina 4*, Sliema. Despite extensive internal and external remedial work being done during our stay we enjoyed the good quality accommodation and dining. The staff were kind and helpful. We will definitely recommend this hotel and your company to others. When we became delayed for two days Easyjet put us up in a wonderful hotel where staff made every effort to make the experience comfortable. We look forward to using Mercury...
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Thank you for ensuring a truly wonderful holiday at the Hotel Fortina 4*, Sliema. Despite extensive internal and external remedial work being done during our stay we enjoyed the good quality accommodation and dining. The staff were kind and helpful. We will definitely recommend this hotel and your company to others. When we became delayed for two days Easyjet put us up in a wonderful hotel where staff made every effort to make the experience comfortable. We look forward to using Mercury Direct again. Thank you and Happy Christmas to all.

Fortina Hotel ,Sliema

I just wanted to say a huge thank you for a wonderful holiday we recently had in Malta at the Fortina, you very kindly upgraded our room and we really appreciated it. We are now hooked on our 5 star. Thank you once again.

Fortina Hotel ,Sliema

Excellent holiday with you to Malta - Hotel Fortina was extremely good. Staff very helpful and good choice of restaurants - Will certainly go with you again.

Fortina Hotel ,Sliema

My daughter and I have just returned from two weeks at the four star Fortina hotel. This is just to thank you and all your staff for a most excellent stay. I would particuarly like to mention Angelique at the reception who was charming, kind and very helpful throughout from the moment we arrived. We had a lovely room 508 overlooking Valletta and could not have been more comfortable or well looking after. The restaurants were of high standard with the Japanese being particularly...
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My daughter and I have just returned from two weeks at the four star Fortina hotel. This is just to thank you and all your staff for a most excellent stay. I would particuarly like to mention Angelique at the reception who was charming, kind and very helpful throughout from the moment we arrived. We had a lovely room 508 overlooking Valletta and could not have been more comfortable or well looking after. The restaurants were of high standard with the Japanese being particularly impressive. Altogether a most memorable and wonderful two weeks amongst beautiful surroundings and charming people. We came through Mercury direct from the Daily Telegraph newspaper who planned the whole trip and we would certainly use them again.

Fortina Hotel ,Sliema

We just wanted to sincerely thank everyone concerned for helping to make our first holiday to Malta so enjoyable. Everything was extremely well organised and certainly helped to ensure we were able to relax and enjoy our holiday to the full. Our choice of the Fortina Hotel Sliema with a splendid front room proved to be an excellent choice, to wake every morning to the panoramic view of Valetta across the bay was fantastic. The service and facilities at the Hotel was great we enjoyed the gym...
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We just wanted to sincerely thank everyone concerned for helping to make our first holiday to Malta so enjoyable. Everything was extremely well organised and certainly helped to ensure we were able to relax and enjoy our holiday to the full. Our choice of the Fortina Hotel Sliema with a splendid front room proved to be an excellent choice, to wake every morning to the panoramic view of Valetta across the bay was fantastic. The service and facilities at the Hotel was great we enjoyed the gym and pool when the weather was a little chilly. We booked 2 excusions with Jon which were brilliant and our guides for the whole days out, Simone and Rose, were fantastic together with our driver Keith. Could not have been better organised and certainly enabled us to enjoy Malta and Gozo to the full. Being able to have a choice of restaurant for our evening meal and the Terrace for lunch were much enjoyed with excellent and cheerful service. Thank you all once more, a brilliant holiday and we would not hesitate to recommend to our friends in the future.